A Human Business

How to Build a Company That Feels Like a Community

In A Human Business, Glenn Bostock shares the leadership system that helped him grow SnapCab from a small workshop into a national brand rooted in care, collaboration, and usefulness. The book is urgent reading for leaders seeking to create workplaces that work for people.

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Book cover for 'A Human Business' by Glenn Bostock, showing three stick figures, bold red/black title, and a gold Amazon bestseller badge.

About the Book

A Human Business challenges traditional management playbooks and replaces them with something more organic: a model inspired by how the human body works. Each chapter explores one of five essential principles that help teams stay connected, resilient, and productive.

Four decades of building and leading, and stories from SnapCab and other organizations living out Glenn’s ideas combine to give leaders the tools to:

  • Build systems that adapt and self-correct
  • Foster genuine connection and purpose at work
  • Turn challenges into growth opportunities
  • Create a culture where performance and well-being coexist
This is leadership for people who believe business is about the community inside the company and its sphere of influence.

Key Takeaways

  • How to align structure and spirit for long-term health
  • Why caring is a strategic advantage
  • Practical tools to make meetings, communication, and accountability more human
  • How to measure success beyond metrics by energy, clarity, and usefulness

Pre-order available now!

Contributor Feature
— Kendall Hyatt

Kendall Hyatt contributes to A Human Business through reflections on culture, recovery, and resilience. Her voice lends depth to the sections on authenticity, compassion, and confronting difficult truths at work. Together, Glenn and Kendall explore how emotional health fuels organizational strength.

Testimonials

“Great students make great leaders. People who are perpetually in studious observation will always stop the people around them with insights others have missed. In Glenn’s new book, A Human Business, page after page, you will find yourself saying, ‘I didn’t see that!’ I know firsthand the incredible company that Glenn and his team have created, and it is the essence of Humans in Flow.”

Paul Akers

Author, 2 Second Lean

“Glenn and his team have led an extraordinary journey in their production facility, embracing what is possible in an efficient, effective, and conscientious fashion. In my role, I regularly bring other companies’ senior leadership teams to view their facility, listen to their story of discovery and of a people-based mindset, and they all leave the tour impressed and changed. I readily recommend that you listen and read, and if possible, visit Glenn and see for yourself the dramatic difference he has made.”

Steve Holmgren

Manufacturing Consortium Manager, Eastern Ontario

“No fluff here, Glenn shares the practical blueprint from his lifelong experiential learning discovering the cultural DNA best suited to see a Human Business thrive! His insights into creating a business system where people flourish through meaningful work will help companies be more innovative, resilient, and profitable.”

Marc Kuzik

Board Member, Association for Manufacturing Excellence

“In an age of AI, when what we crave most is real humanity, Glenn Bostock’s Human Business model reminds us of what so many corporations have lost: the simple power of caring, connection, and purpose. This book shows that being truly human isn’t just idealistic; it’s essential for creating workplaces where people can genuinely thrive.”

Susie Ogihara

Strategic Project Manager, Panasonic R&D Company of North America

“A Human Business shows, through real stories and experience, that businesses work best when people truly come first. Respect, purpose, and care aren’t soft ideas, they are practical principles that build strong, resilient companies. It’s a timely reminder that when you focus on serving the customer and respecting the people doing the work, everything else follows.”

Ryan Tierney

Managing Director, Sperrin Metal; Founder, Lean Made Simple

“I had the pleasure of working with Glenn Bostock as a supplier during my days at Corning Inc. During that time, I witnessed first hand Glenn’s unique leadership philosophy and his unconventional approach to business. This book captures his thoughts succinctly and will be a valuable tool for others. A must read for Business School students!”

Keith Glovins

Corning Inc.

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